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Authorized Dealer | Free Shipping on Orders $2,500+ | Talk to a Specialist: 1-857-800-8796
Authorized Dealer | Free Shipping on Orders $2,500+ | Talk to a Specialist: 1-857-800-8796

Price Match Policy

Last updated: November 2, 2026

Found the same product for less? We will match the price. As an authorized dealer, we sell new, genuine products with the full manufacturer’s warranty, and we want you to get them from us at a fair price.

What we match

We match a lower price advertised by another authorized United States dealer of the same brand, for the identical product:

  • same brand, model, size, color, fabric, finish and quantity;
  • new, in its original packaging, with the full manufacturer’s warranty;
  • in stock and able to ship to the same address in the contiguous United States;
  • a price anyone can see on the dealer’s website, without a code, login or membership.

We compare the total price you would pay, including shipping and delivery fees, before sales tax.

The brand’s advertised price

Our brands set a minimum advertised price, and we follow it. We can match a price down to that minimum, never below it. If a brand’s policy does not let us match a price, we tell you before you order.

What we do not match

  • marketplace and third-party sellers (for example Amazon, eBay or Facebook Marketplace) and auction sites;
  • used, open-box, floor model, refurbished, discontinued, clearance or closeout items;
  • offers that depend on a coupon code, membership, loyalty points, rebate, gift card, free gift, bundle, trade-in or credit card offer;
  • financing or pay-later offers;
  • limited-time, limited-quantity or flash sales, and prices with obvious errors;
  • prices outside the United States, and our own earlier prices.

How to ask

  1. Before you order, or within 14 days after your order date, email support@naturapatio.com or call 1-857-800-8796 with a link to the offer.
  2. We check the offer on the dealer’s website, usually within 1 business day.
  3. If it qualifies, you get the matched price before you order, or we refund the difference to your original payment method.

One match per product and per order. We may decline a request we cannot verify. This policy does not change your rights under our Refund & Returns Policy and Terms of Service.

Contact us

NaturaPatio
145 Pine Haven Shores Rd, Unit A5226
Shelburne, VT 05482, United States
support@naturapatio.com · 1-857-800-8796

FAQ

Do you offer free shipping?

Yes, on freight orders of $2,500 or more to the contiguous US. Below that, freight is a flat $199. Small parcels ship free from $99 ($15 below). Alaska, Hawaii and Canada are quoted on request.

Can I speak to someone before ordering?

Yes. Call 1-857-800-8796 (Mon–Fri, 9 AM–6 PM ET) or email support@naturapatio.com. We help with specs, fit, delivery and setup.

How do I know which fireplace or fire table fits my space?

Each product page lists dimensions and specs. For more help, request a free layout plan: we reply within 2 business days.

Do you offer price matching?

Yes. Send us a lower price from an authorized retailer and we will match it, down to the brand’s minimum advertised price (MAP).