Last updated: October 24, 2026
Return window
You can return an item within 30 days of delivery if it is unused, unassembled and in its original packaging. Contact us first for a return authorization number; returns sent without one are refused.
What can’t be returned
Special orders, made-to-order colors or fabrics, custom or monogrammed items, final-sale and clearance items, fuel, and any appliance that has been installed, connected to gas or fired.
Costs
You pay the return shipping. If your order shipped free, we deduct the original shipping cost from your refund. The brand’s restocking fee applies, up to 20% (see below).
Damaged, defective or wrong items
If you report it within the damage window in our Shipping Policy (48 hours, or 24 hours for Ledge Lounger), we replace or repair it at no cost to you, shipping included.
Refunds
Refunds go back to your original payment method within 5 business days after the brand confirms it received and inspected the return.
How to start a return
Email support@naturapatio.com or call 1-857-800-8796 with your order number. We reply with your return authorization number and instructions.
Brand-specific returns
Anderson Teak
- Restocking fee up to 15%.
- You pay the return shipping, and the original shipping cost is deducted.
- Cushions are made to order and can’t be returned.
Kannoa
- 20% restocking fee on opened or used items.
- You pay the return shipping.
- Special orders are final sale.
Ledge Lounger
- Processing fee up to 15%.
- Ledge Lounger’s return shipping is deducted unless the item arrived damaged, defective or wrong.
- Final-sale, clearance, special-order, monogrammed and custom items can’t be returned.
Calcana, OVO, Planika, Primo and Broilmaster
- Restocking fee up to 20%.
- You pay the return shipping.
- Installed, connected or used appliances, and fuel, can’t be returned.