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Authorized Dealer | Free Shipping to the Contiguous US | Talk to a Specialist: 1-857-800-8796
Authorized Dealer | Free Shipping to the Contiguous US | Talk to a Specialist: 1-857-800-8796

The NaturaPatio Family Promise

Every order receives the same care, whether it is one chair or a whole patio. Here is what that means in practice.

A free layout plan within 2 business days

Send us your measurements and tell us how your family likes to gather. Your specialist sends back a layout with pieces that fit, at no cost and with no obligation. Request your layout plan

Free swatches where the brand offers them

See teak, frame finishes, cushion fabrics and concrete samples at home before you choose. Available swatches ship within 2 business days. Request swatches

One specialist, from first question to delivery

The same person answers your questions, confirms your ship date with the brand, follows your delivery and handles any claim.

Free shipping on every order

Every order ships free to the contiguous US: large items by scheduled liftgate freight, small items by tracked parcel. Shipping Policy

Price match within the brand’s minimum advertised price

If an authorized US dealer advertises the same item for less, we match it, down to the brand’s minimum advertised price. Send us the link before you order or within 14 days after. Price Match Policy

Pay in full, with no interest

You pay the full price once, at checkout. We don’t offer financing, installments or pay-later plans, and there are no hidden fees. Your card is charged only after the brand confirms your ship date.

Clear terms, brand by brand

Lead times, delivery, returns and warranty are shown on every product page, so you know what to expect before you order. Returns & Refunds · Warranty Policy

FAQ

Do you offer free shipping?

Yes. Shipping is free on every order to the contiguous US: large items by scheduled liftgate freight, small items by tracked parcel. Alaska, Hawaii and Canada are quoted on request.

Can I speak to someone before ordering?

Yes. Call 1-857-800-8796 (Mon–Fri, 9 AM–6 PM ET) or email support@naturapatio.com. We help with specs, fit, delivery and setup.

How do I know which fireplace or fire table fits my space?

Each product page lists dimensions and specs. For more help, request a free layout plan: we reply within 2 business days.

Do you offer price matching?

Yes. Send us a lower price from an authorized US dealer and we will match it, down to the brand’s minimum advertised price (MAP). See our Price Match Policy.