Last updated: November 9, 2026
Every Authentic Pizza Ovens oven sold by NaturaPatio is new and covered by the brand’s limited warranty. If something goes wrong, contact us: we file your claim with Authentic Pizza Ovens and follow it until it is resolved.
What is covered
Authentic Pizza Ovens warrants its ovens against major defects in materials and workmanship on the structural components for three (3) years from the date of purchase.
Conditions
- The oven must be installed, cured, used and maintained according to the instructions supplied with it.
- Outdoors, the oven must be kept under the brand’s fitted cover when it is not in use. Damage from rain, snow, ice or other weather on an uncovered oven is not covered. An oven kept under a roof does not need the cover.
- Burn only well-seasoned, dry hardwood. Damage caused by excessive temperatures, by overloading the oven with wood or by resinous softwood is not covered.
- Traditional brick ovens are made for a fixed location and are not covered when used on a trailer or vehicle.
- A Maximus oven used on a food truck or trailer must first receive the brand’s bolt modification, done after purchase. Without it, the warranty is void.
Cracks are normal
Traditional ovens are handmade with brick and mortar. Fine cracks appear in the dome, the facade, the inside of the dome and the floor tiles as the oven heats and cools, starting with the first curing fires. They do not affect how the oven works and are not a defect. A little crumbling around the base is also normal. Touch both up with the UltraFire crack repair kit included with the oven, or with mortar.
Delivery damage
Inspect the crate and the oven before you sign for the delivery. Note any damage on the delivery receipt, or refuse the delivery, and contact us within 48 hours with photos of any damage or missing item.
How to make a claim
Email support@naturapatio.com with your order number, a short description and photos of the problem. We handle the claim with Authentic Pizza Ovens for you.