Last updated: November 12, 2026
Where we ship
We ship to the contiguous United States (the 48 states and Washington, D.C.). For Alaska, Hawaii or Canada, contact us for a quote before you order.
What shipping costs
Shipping is free on orders of $1,000 or more to the contiguous US. Orders under $1,000 ship for a flat $49. There is no fuel or handling surcharge.
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Furniture, grills, heaters, fire tables and outdoor kitchens ship by scheduled liftgate freight.
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Mounting kits, fireplaces and small accessories ship by tracked parcel.
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White Glove delivery (placement, assembly and packaging removal) is optional and quoted on request.
Your shipping cost is shown at checkout before you pay.
When your order ships
Each product page shows the brand’s lead time. After you order, we confirm stock and the ship date with the brand, usually within 1 business day, and only then do we charge your card. If the ship date is later than shown, we tell you before that date and you can cancel at no cost.
Once your order ships, freight usually takes 3–10 business days to arrive and parcels 2–7 business days, depending on distance.
How delivery works
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Freight: the carrier contacts you to schedule a delivery window, then delivers to your curb or driveway with a liftgate. An adult must be there to sign.
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Parcel: delivered to your door, with tracking sent by email.
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Several items: your order can arrive in separate shipments from different warehouses.
Checking your delivery
- Before you sign, count the boxes and look for damage. Note any damage on the delivery receipt (bill of lading), take photos and keep the packaging.
- Report damage or missing items within 48 hours of delivery (24 hours for Ledge Lounger) to support@naturapatio.com or 1-857-800-8796.
- We file the claim with the brand and the carrier, then arrange a replacement or repair at no cost to you.
Cancellations
You can cancel for free until your order ships, except where a brand’s terms below say otherwise.
Brand-specific shipping information
Anderson Teak
- Ships from California by Anderson Teak’s carrier.
- Lead time: ship date confirmed after you order; cushions are made to order and take about 3 weeks.
- Cancellation: furniture is free to cancel until it ships; cushions can’t be cancelled after 2 business days.
Kannoa
- Ships from Florida by freight; White Glove delivery on request.
- Lead time: stock colors 2–3 weeks; special orders 12–16 weeks; for other items we confirm the date after you order.
- Cancellation: once we place your order with Kannoa, cancelling costs 50% of the item price; special orders can’t be cancelled.
Ledge Lounger
- Ships from Texas by Ledge Lounger’s carrier.
- Lead time: most items 1–2 weeks; custom colors and premium fabrics take longer.
- Cancellation: orders can’t be changed once processed; made-to-order items cancelled in production cost up to 15%, and custom items can’t be cancelled.
- Inspect the boxes before accepting them and report any damage within 24 hours, with photos.
Cane-line
- Ships from Champlain, NY: furniture by freight with curbside liftgate delivery, On-the-Move side tables by parcel. White Glove delivery isn’t available for Cane-line.
- Lead time: Quick Ship items are stocked in Champlain, NY; we confirm the ship date with Cane-line after you order.
- Cancellation: free until Cane-line packs your order for shipment.
Calcana
- Ships from Alabama: heaters by freight, mounting kits by parcel.
- Lead time: usually about 2 weeks.
- Cancellation: free until it ships.
OVO
- Ships from New Jersey on one pallet, by freight.
- Lead time: 3–5 business days.
- Cancellation: free until it ships.
Planika
- Ships from New Jersey by parcel.
- Lead time: ship date confirmed after you order.
- Cancellation: free until it ships.
Primo and Broilmaster
- Ship from New Hampshire by freight.
- Lead time: ship date confirmed after you order.
- Cancellation: free until it ships.
Authentic Pizza Ovens
- Ovens ship from Texas by liftgate freight, crated on a pallet, to the curb or driveway only. Plan equipment and helpers to move the oven into place: traditional brick ovens weigh about 1,250 to 1,300 lb.
- If the carrier classes your address as remote, it can add a surcharge. Ask us before you order.
- Accessories ship by tracked parcel.
- Lead time: ship date confirmed within 1 business day.
- Cancellation: free until it ships.
ItaliaForno
- Ovens and carts ship by liftgate freight, crated, to the curb or driveway.
- Lead time: usually ships in 1 to 2 weeks; ship date confirmed after you order.
- Cancellation: free until it ships.
FiberBuilt
- Umbrellas, bases and covers ship from Florida by ground carrier, with tracking.
- Lead time: umbrellas are made to order and usually ship in 2 to 3 weeks; ship date confirmed after you order.
- Cancellation: free until it ships. Custom canopies can’t be cancelled once in production.
Contact us
NaturaPatio
145 Pine Haven Shores Rd, Unit A5226
Shelburne, VT 05482, United States
support@naturapatio.com · 1-857-800-8796
